We're Glad You're Reaching Out!
Please review our FAQs below for quick answers to common questions.
If you still need assistance, you’ll find our contact information at the bottom of the page.
1. How long does shipping take?
Order Cutoff Time: 11:00 PM (GMT+02:00) South Africa Standard Time (Johannesburg)
Orders placed after this time will be processed on the next working day.
Handling Time: 1–2 business days (Monday to Friday)
After your order is processed, it is handed off to our shipping carrier.
Estimated Transit Time: 3–5 business days (Monday to Friday)
Please note that delivery times may vary based on carrier performance or external factors.
Total delivery time: 4-7 business days (Monday to Friday)
2. How much does shipping cost?
We offer free shipping for all orders.
3. What is your return policy?
We offer a 30-day return policy.
You have 30 days from the date you receive your order to initiate a return.
4. When will I receive my refund?
Once we receive and approve your return, your refund will be issued to your original payment method.
Refunds typically appear within 10 business days, depending on your bank or payment provider.
5. How can I reach customer support?
Our support team is here to help!
You can reach us at:
Phone: +31 6 42 43 17 45
Email: info@veranola.com
Address: Dissel 60, Best, 5684 KN, Noord-Brabant, The Netherlands.
Company Name: Okanshop
Vat Number: NL004530802B06
Monday – Friday: 08:00 – 17:00 (GMT+02:00) South Africa Standard Time (Johannesburg). We strive to respond to your email within 2 business days.
